Shipping policy

We know that once you've placed an order, you'll want to receive it as soon as possible. We aim to prepare and dispatch orders promptly while taking the care you'd expect from a small independent business.

UK Delivery

We currently deliver to addresses within the United Kingdom only.

Standard UK Delivery: £5.99
FREE Standard UK Delivery on orders over £50

Orders using our Standard UK Delivery service are normally sent by Royal Mail Tracked 48.

We may occasionally use an alternative delivery service where necessary, for example during periods of disruption or where another service is more appropriate for your order. Where we do so, we will use a service appropriate to the delivery option you selected.

Tracking information will be provided where available once your order has been dispatched.

Dispatch Times

In-stock items are normally dispatched within 1–3 working days, although we aim to dispatch within 24 hours wherever possible.

Orders placed at weekends or on UK bank holidays will normally begin processing on the next working day.

During particularly busy periods, such as Christmas, dispatch may occasionally take a little longer. If we become aware of a significant delay affecting your order, we'll let you know.

Standard Delivery Times

Royal Mail Tracked 48 normally aims to deliver within approximately 2–3 working days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Please note that our dispatch time and the carrier's delivery time are separate. For example, an order dispatched within 24 hours will then enter the delivery network and be subject to the delivery times of the service being used.

Express Guaranteed Delivery

If you need your order in a hurry, Royal Mail Special Delivery Guaranteed by 1pm is available as an optional delivery upgrade for eligible orders.

The applicable charge will be shown at checkout and will depend upon the weight and size of your order.

Express delivery is available for in-stock items. Orders placed before 12 noon Monday–Friday will be prioritised for same-day dispatch wherever possible. Orders placed after the cut-off, at weekends or on UK bank holidays will normally be dispatched on the next working day.

The guaranteed delivery time applies from dispatch, rather than from the time the order is placed, and is subject to Royal Mail's service availability, destination eligibility and applicable service terms.

If you require an order by a particular date and are unsure whether it can reach you in time, please contact us at hello@pyefinchcraftedgifts.co.uk before ordering and we'll be happy to advise.

Made-to-Order and Personalised Items

Where a product is made to order or requires personalisation, the applicable preparation or dispatch time will be shown on the product page.

Unless otherwise stated, please allow approximately 3–5 working days for dispatch of made-to-order or personalised products.

Express delivery, where available, speeds up the delivery after dispatch and does not reduce the time required to make or personalise an item unless we specifically agree otherwise.

If your order contains both in-stock and made-to-order items, we will normally dispatch the complete order together once all items are ready.

Tracking Your Order

Where tracking is available, you'll receive tracking information when your order has been dispatched.

Please allow the expected delivery period before contacting us about a delayed parcel. If your order appears to be significantly delayed or the tracking information indicates a problem, please contact us at hello@pyefinchcraftedgifts.co.uk and we'll be happy to investigate.

Incorrect or Incomplete Addresses

Please check your delivery address carefully when placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@pyefinchcraftedgifts.co.uk.

If your order has not yet been dispatched, we'll make reasonable efforts to correct the address. Once an order has entered the delivery network, we may not be able to change its destination.

Delivery Problems

If your order arrives damaged, you receive the wrong item, or you believe your parcel has been lost in transit, please contact us at hello@pyefinchcraftedgifts.co.uk with your order number so that we can help.

Where a delivery problem is our responsibility, or the responsibility of a delivery service acting on our behalf, we will deal with the matter in accordance with your statutory rights.

Nothing in this Shipping Policy affects your statutory rights.